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and digital services.

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How it works

Play Video

Watch this 3 minute video to see how the board and director surveys work, which survey you should choose, the four main steps in the processa sample of the report you will receive and how director and executive anonymity is protected. 

If you still have questions check the FAQs below or Contact us. 

View our frameworks

Our sample benchmarked Board Effectiveness Report clearly depicts our unique WhatWhoHowDo framework including the 20 factors and some of the survey items we use to benchmark the effectiveness of your board.

Request a sample report

Our sample Director Effectiveness Report shows the survey items we use in relation to each of the four dimensions that are important to a director’s effectiveness and the valuable perspectives our reports provide.

Request a sample report

Pricing

All prices are expressed in Australian dollars (AUD$) and exclude Australian Goods and Services Tax (GST) which will only be added to the price at check-out for Australian resident companies.

Online surveys sent to directors to complete and benchmarked report provided

Association & Club Board Effectiveness Survey

$ 1850

SME
Board Effectiveness Survey

$ 4170

Premium Board Effectiveness Survey

$ 6450

Association & Club
Board Effectiveness Survey

For turnover less
than $1 million

SME/Lite
Board Effectiveness Survey

For SMEs and lighter
touch reviews

Premium Board Effectiveness Survey

For larger organisations
and normal reviews

Online surveys sent to directors to complete and benchmarked report provided

$1,850

$4,170

$6,450

Inclusions

Time taken to complete

8 Minutes 11 Minutes 15 Minutes

Number of survey items included

34 54 82

Number of Board Effectiveness factors

14 18 20

Number of open questions

3 3 3

Appropriate terminology applied (e.g. CEO, Principal, Vice-Chancellor, etc.)

Your company logo included on survey and report

2 reminder emails before close of survey

Email support prior to and during the survey

Benchmarking against the whole database or your industry sector

Benchmarked report sent directly to the Chair or other nominated party

Comparable figures included if a previous benchmarked survey was completed after 1 January, 2020

Optional Extras +

Survey sent to executives and additional reporting

$450

$930

$1,370

Inclusions

Survey also sent to chosen executives to complete

A table comparing the average director and average executive response will be included in the report if 3 or more executives complete the survey

Inclusion of frequency count for executive responses if 5 or more complete the survey

Ratings and comments made by executives are merged with those of directors to protect the anonymity of executives in the benchmarked report

Director Effectiveness Module added plus scorecards

$550

$1,030

$1,470

Inclusions

3 survey items to assess the effectiveness of each director added to end of Board Survey (on teamwork, contribution and strategic direction)

2 open ended questions in relation to each director added (main areas of value add and any suggestions)

If you choose for executives to do your Board Survey you can choose that executives be excluded from completing this Module

A Director Effectiveness Scorecard for each director sent directly to the Chair or other nominated party to distribute and discuss with each Director

Committee Effectiveness Module added plus scorecards

$550

$1,030

$1,470

Inclusions

3 survey items to assess the effectiveness of each committee added to end of Board Survey (on appropriate skills, effectiveness and reporting to the board)

2 open ended questions in relation to each committee added (main areas of value add and any suggestions)

If you choose for executives to do your Board Survey you can choose that executives be excluded from completing this Module

A Committee Effectiveness Scorecard for each committee sent directly to the Chair or other nominated party to distribute and discuss with each Committee Chair

Customisation of the survey

$230

$550

$870

Inclusions

Addition of up to 8 extra survey items (your own or ours) to the survey 

Email advice and support in relation to the changes requested (note that over 90% of surveys aren't customised)

Expert advice in interpreting and acting on the benchmarked report

$950

$1,350

$1,750

Inclusions

Analysis of the benchmarked report by an expert Board Advisory Partner and a one hour video debrief

Includes advice to the Chair and/or other nominated party on how to interpret and act on the report and answering any questions

Total

Excl. GST

-

-

-

Lite Director Effectiveness Survey

Premium Director Effectiveness Survey

Extended Director Effectiveness Survey

Online surveys sent to directors to complete and scorecards/reports provided for each director

$1,950

$5,250

$6,350

Inclusions

Time taken to complete (based on 7 directors)

7 Minutes 25 Minutes 35 Minutes

Number of survey items included

3 14 26

Number of open questions (main areas of contribution and any suggestions)

2 2 2

Appropriate terminology applied (e.g. Board, Committee, Council, etc.)

Your company logo included on survey and report

2 reminder emails before close of survey

Email support prior to and during the survey

A short Director Effectiveness Scorecard/Report for each director sent directly to the Chair or other nominated party to distribute and discuss with each director

A summary table showing the average attributes of directors from highest to lowest sent to the Chair or other nominated party to share with the board

-

Optional Extras +

Survey sent to executives and additional reporting

$370

$840

$1,270

Inclusions

Survey also sent to chosen executives to complete

Ratings and comments made by executives are merged with those of directors to protect the anonymity of executives in the Scorecards and Reports

Customisation of the survey

$230

$550

$870

Inclusions

Swap up to 6 of our recommended survey items for others (your own or ours)

Email advice and support in relation to changes requested (note that over 90% of surveys aren't customised)

Expert advice in interpreting and acting on the scorecards/reports

$450

$1,750

$2,250

Inclusions

Analysis of the scorecards/reports by an expert Board Advisory Partner and a one hour video debrief

Includes debrief of the Chair on their own scorecard/report and advice on how to debrief the other scorecards/reports

Total

Excl. GST

-

-

-

SME/Lite Board + Premium Director Effectiveness Surveys

Premium Board + Premium Director Effectiveness Surveys

Premium Board + Extended Director Effectiveness Surveys

Online surveys sent to directors to complete and reports provided

$9,420

$11,700

$12,800

Board Survey Inclusions

Time taken to complete

11 Minutes 15 Minutes 15 Minutes

Number of survey items included

54 82 82

Number of Board Effectiveness factors

18 20 20

Number of open questions

3 3 3

Appropriate terminology applied (e.g. CEO, Principal, Vice-Chancellor, etc.)

Your company logo included on survey and report

2 reminder emails before close of survey

Email support prior to and during the survey

Benchmarking against the whole database or your industry sector

Benchmarked report sent directly to the Chair or other nominated party

Comparable figures are included if a previous board benchmarked survey was completed after 1 January, 2020

Director Survey Inclusions

Time taken to complete (based on 7 directors)

25 Minutes 25 Minutes 35 Minutes

Number of survey items included

14 14 26

Number of open questions (main areas of contribution and any suggestions)

2 2 2

Appropriate terminology applied (e.g. Board, Committee, Council, etc.)

Your company logo included on survey and report

2 reminder emails before close of survey

Email support prior to and during the survey

A Director Effectiveness Report for each director sent directly to the Chair or other nominated party to distribute and discuss with each director

A summary table showing the average attributes of directors from highest to lowest sent to the Chair or other nominated party to share with the board

Optional Extras +

Board Survey sent to executives and additional reporting

$930

$1,370

$1,370

Inclusions

A table comparing the average director and average executive response will be included in the report if 3 or more executives complete the survey

Inclusion of frequency count for executive responses if 5 or more complete the survey

Ratings and comments made by executives are merged with those of directors to protect the anonymity of executives in the benchmarked report

Director Survey sent to executives and additional reporting

$840

$840

$1,270

Inclusions

Survey also sent to chosen executives to complete

Ratings and comments made by executives are merged with those of directors to protect the anonymity of executives in the Reports

Committee Effectiveness Module added to Board Survey plus scorecards

$550

$1,030

$1,470

Inclusions

3 survey items to assess the effectiveness of each committee added to end of Board Survey (on appropriate skills, effectiveness and reporting to the board)

2 open ended questions in relation to each committee added (main areas of value add and any suggestions)

If you choose for executives to do your Board Survey you can choose that executives be excluded from completing this Module

A Committee Effectiveness Scorecard for each committee sent directly to the Chair or other nominated party to distribute and discuss with each Committee Chair

Customisation of the Board Survey

$230

$550

$870

Inclusions

Addition of up to 8 extra survey items (your own or ours) to the survey 

Email advice and support in relation to the changes requested (note that over 90% of surveys aren't customised)

Customisation of the Director Survey

$230

$550

$870

Inclusions

Swap up to 6 of our recommended survey items for others (your own or ours)

Email advice and support in relation to changes requested (note that over 90% of surveys aren't customised)

Expert advice in interpreting and acting on the benchmarked board report

$950

$1,350

$1,750

Inclusions

Analysis of the benchmarked board report by an expert Board Advisory Partner and a one hour video debrief

Includes advice to the Chair and/or other nominated party on how to interpret and act on the board report and answering any questions

Expert advice in interpreting and acting on the director scorecards/reports

$1,750

$1,750

$2,250

Inclusions

Analysis of the director scorecards/reports by an expert Board Advisory Partner and a one hour video debrief

Includes debrief of the Chair on their own scorecard/report and advice on how to debrief the other director scorecards/reports

Total

Excl. GST

-

-

-

Want a quote or to discuss which option is best for you?

We can advise you which survey and options will best suit your requirements and/or provide you a quote to carry out director and executive interviews, prepare executive summaries and recommendations, provide individual director feedback, presentations to the board, etc.

Want some post survey professional advice?

Would you like us to help you interpret and act on your results, assist with director and executive interviews, write separate reports and executive summaries, debrief your chair and your board, facilitate workshops, action planning sessions and the like?

FAQs

Affordable

Our survey prices range from AUD$1,850 for a small club or association through to AUD$6,450 for larger listed or non-listed organisations.

Validated

We are not aware of any other Board Effectiveness Survey anywhere in the world that has been through the same independent validation process that our survey has been through.

World class

Our board survey framework uses the world recognised WhatWhoHowDo framework and includes the 20 most important dimensions of a board’s effectiveness. Our Director Effectiveness Survey uses innovative technology to make it much easier to complete than similar surveys.

Benchmarked

Our board surveys use an innovative benchmarking approach that quickly identifies if your board is in the top quartile, middle 50 percent or in the bottom quartile in relation to each survey item, each of the 20 dimensions of effectiveness and overall. Our benchmark database currently sits at over 3,000 data points.

Optional professional advice

We can assist with director and executive interviews, separate reports and executive summaries, chair and board debriefs, and workshops and action planning sessions.

The first survey is designed for Clubs and Associations and other similarly governed organisations that have a turnover of less than $1 million per year.

The second survey is designed for SMEs (Small and Medium sized organisations). This normally means organisations with less than 250 employees and with turnover of greater than $1 million but less than A$20 million. This version excludes any reference to separate board committees. Larger organisations can also use this survey but it doesn’t provide the same depth as the premium version.

The premium survey is designed for all other organisations including those that have high aspirations and/or the regulatory necessity of being well governed. This includes all listed companies, large private companies, large associations, large not for profit organisations, many government entities and many regulated organisations.

Smaller organisations that have separate board committees and are committed to a high standard of governance can also use the premium survey.

The Lite Director Effectiveness Survey is a short and simple option that measures three areas of effectiveness. It can be added as a module to a Board Effectiveness Survey at a reduced price, and is often done as a first step in assessing individual directors if no other director effectiveness surveys or review processes have been done before.

The Premium Director Effectiveness Survey is the most common, providing more information than the Lite version as it rates directors across 14 important measures of effectiveness. The premium version can be completed relatively unobtrusively without taking the extra time required by the Extended version.

The Extended version of the Director Effectiveness Survey is often used by boards that want to make an extra investment in the effectiveness of their directors during a particular period, or that prefer to do a more detailed review but to do so irregularly.

Many boards and company secretaries like a more personalised service when it comes to dealing with sensitive matters involving the effectiveness of their board. Those boards and company secretaries should select the option for advice in managing and administering the survey.

You can also ask us for assistance with interviews, interpreting the survey report, preparing executive summaries, debriefing results with the Chair and/or the Board on the results and the like.

If this is your first time using one of these types of surveys, it may also be wise to invest in the small fee for us to advise you how best to administer and project manage the survey.

If however, you and your board have carried out several Board Effectiveness Surveys previously and you are confident you know the best way to administer and project manage the survey, you may not need that assistance.

There are 4 main steps as follows:

Step 1

Select your survey(s) and the optional extras you require and pay by credit card

Step 2

Immediately after paying by credit card you will be sent a form to complete which will ask you important questions such as:

  • The appropriate terminology for your Board, Directors, Chair and CEO
  • The date you would like the survey(s) launched
  • The date you would like the survey(s) closed
  • The email address of the person you would like the report(s) sent to
  • Whether you would like to talk to us about post-survey professional advice

You will also be asked to upload the names and email addresses of directors and any executives who you want to complete the survey.

Step 3

If you chose the option for advice in relation to the administration and project management of the survey, that advice will be provided before survey launch.

The survey will be sent to your specified recipients on the requested launch date, reminder emails will be sent to those who haven’t completed the survey and the survey will be closed on your requested close date.

Step 4

The report(s) will be prepared and provided to your designated recipient. If you have arranged for us to provide you with post survey professional advice, that will be provided in accordance with the arrangements that we have made with you.

Yes.

Once you have ordered your survey and any optional extras you will be sent a form to complete which asks you to select or advise the appropriate terminology for your Chair (e.g. Chair, President, Chancellor), your Board (e.g. Board, Council, Committee), your Directors (e.g. Directors, Board Members, Committee Members, Council Members) and your CEO (e.g. CEO, Principal, Vice-Chancellor, General Manager, Secretary, Executive Director).

This ensures that the terminology used in the survey is appropriate for your organisation’s circumstances.

After paying for your survey we will send you a form to select certain parameters for your board survey and report, including whether you want your board compared with our entire database of over 275 boards or just with a subset of similar boards.

We will prepare your benchmarked report based on your request.

Three surveys have been designed to cater for different sizes and types of organisations so no further customisation should be needed. Over 90% of the surveys conducted for clients are not customised other than ensuring the appropriate terminology is used for important terms such as Chair, Director, Board and CEO – refer to the FAQ above.

If you would like to discuss how your survey can be customised for you, please select the option to obtain assistance with administering the survey and we will arrange for a few changes to be made at no cost and advise you of the extra costs if significant changes are required.

GST stands for Goods and Services Tax. GST has been excluded (excl.) from all prices shown. As Insync, trading as Board Benchmarking, is an Australian resident for Australian tax purposes it is obliged to add GST of 10% to its pre-GST price for all surveys sold to organisations that are also resident in Australia. For Australian resident organisations GST of 10% is added at checkout to the total price.

If your organisation is not an Australian resident company, GST of 10% will not be added at checkout.

All ratings of directors and executives in the Director Effectiveness Reports and Scorecards are included together to provide one average rating in relation to each survey item. The distribution of director and executive survey responses are not included in the reports.

All ratings by directors of Board Effectiveness Survey items are included together to provide one average rating in relation to each survey item. The frequency of director ratings is also displayed in the Board Effectiveness Report but director anonymity is protected as the rating of an item is not linked to a specific director(s).

Ratings by executives of Board Effectiveness Survey items are included together to provide one average rating in relation to each survey item but such average is only displayed if at least three executives completed the survey. The frequency of each executive rating is also displayed in the Board Effectiveness Report but only if at least five executives completed the survey. Executive anonymity is protected as the rating of an item is not linked to a specific executive(s).

Written comments made by directors and executives are reported verbatim and included together in the reports and scorecards to protect the anonymity of individual respondents. Comments are not attributed to any individual unless that person includes their name with their written comments or identifies themselves by virtue of their writing style or particular views.

Board Benchmarking will administer the surveys. Its privacy policy prevents it from:

  • Providing survey responses that can be linked to any individual to their organisation or to any third party without their express written consent
  • Providing aggregated information in relation to an organisation or to an organisation’s board to any third party without the organisation’s express written consent.

The survey collection is designed so that no software is required to be downloaded on to a survey process, no permanent cookies are saved and non-traceable cookies only saved by the client browser for the length of the log-in session to verify the client’s identity.

The platform is robust and secure and uses 256-bit TLS encrypted communications and encrypted data storage.

The platform solution utilises Microsoft Azure Public Cloud Services and has extremely high availability, replication and disaster recovery features. Azure holds around 90 Certifications including ISO 27001 & Australian IRAP Certification.

Currently the survey items and questions are only available in English but participants can write their comments in their own language and these are comments are reported verbatim, without translation.

The surveys will be translated into additional languages as business expands around the world and as demand for the translation of the survey(s) into different languages grows.

If you would like the surveys translated into a specific language please let us know.

Whilst most of our products and services have been provided to organisations within our time zone we have previously assisted organisations in other time zones around the world. We can provide your organisation with advice in managing and administering the survey and provide post survey advice in interpreting and acting on your survey results no matter where your organisation is located in the world. Next day email advice is always available and verbal advice by phone or video-conference can be provided at a mutually convenient time.

Yes, discounts are available to organisations that agree to acquire in excess of 10 surveys of the same type during a 12 month period, provided that agreement is reached in advance with us in relation to that discount. Please contact us to discuss further.

We provide surveys to you in association with Board Benchmarking and your payments are processed through Board Benchmarking’ systems.
 
Provided Board Benchmarking is advised in writing by you within three business days of receiving your payment that you want to cancel your purchase and be provided with a refund, Board Benchmarking will refund your payment in full.
 
If Board Benchmarking is advised in writing by you to cancel your purchase after three business days of your payment and before your survey is launched you will be entitled to a refund of 60% of the amount paid. 
 
If Board Benchmarking is advised in writing by you to cancel your purchase after your survey is launched and before your survey is closed you will be entitled to a refund of 30% of the amount paid. No refund will apply for a request received to cancel your purchase after the date you have requested the relevant survey be closed.

Yes, you need to request a survey launch and closure date that is within 12 months of paying for your survey, so you have plenty of time. Most surveys are launched within a month or so of payment. If you don’t request a survey launch and closure date that is within 12 months of paying for your survey, your payment will be forfeited in full.